Privacy policy
Privacy Policy
Effective Date: May 14, 2026
Welcome to TheFuMaster (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit thefumaster.com, place an order, contact us, or otherwise use our services.
1. Information We Collect
We collect information that helps us operate our store, fulfill orders, provide customer support, and improve our services. Depending on how you interact with us, this may include:
- Contact and order information, such as your name, email address, phone number, billing address, shipping address, order details, and customer support messages.
- Payment-related information, processed securely by third-party payment providers. We do not store full payment card numbers or sensitive payment credentials.
- Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, and interactions with our website.
- Marketing and preference information, such as email subscription status, communication preferences, and engagement with marketing messages.
2. How We Use Your Information
We use personal information for the following purposes:
- To process orders, payments, shipping, returns, refunds, and customer support requests
- To communicate with you about your order, account, inquiries, or service updates
- To operate, maintain, secure, and improve our website and services
- To personalize product recommendations, content, and customer experience
- To send marketing emails or promotional messages where permitted by law and your preferences
- To detect, prevent, and address fraud, security issues, or technical problems
- To comply with legal, tax, regulatory, accounting, or platform requirements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to support essential website functionality, remember preferences, analyze site performance, and understand how visitors use our website.
You can control or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.
4. Sharing Personal Information
We do not sell your personal information. We may share personal information only where necessary, including with:
- Service providers, such as Shopify, payment processors, shipping and logistics partners, email platforms, analytics providers, and customer support tools.
- Legal and compliance parties, where disclosure is required by law, regulation, legal process, or a valid government request.
- Business protection parties, where necessary to enforce our policies, protect rights and property, prevent fraud, or maintain service security.
These parties are expected to handle personal information only for authorized purposes and with appropriate safeguards.
5. Shopify and Third-Party Services
Our store is powered by Shopify. Shopify processes personal information to help us provide ecommerce services, including checkout, payment, hosting, analytics, fraud prevention, and store operations. You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy.
Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of third parties that we do not control.
6. International Transfers
Your personal information may be processed, stored, or transferred outside your country of residence, including in countries where our service providers operate. We take reasonable steps to protect personal information when it is transferred internationally.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, accounting, dispute resolution, and legitimate business operations.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information. However, no online system can be guaranteed to be completely secure, and we cannot promise absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
To make a privacy request, contact us at service@thefumaster.com.
10. Children’s Privacy
Our services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date. Your continued use of our website after updates are posted means you accept the revised policy.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us at:
Email: service@thefumaster.com
Brand: TheFuMaster
Business Address: No. 108 Tuanjie Road, Guoheng Technology Building, Nanjing, Jiangsu 210000, China
Customer Support
Email: service@thefumaster.com
Phone: +86 186 5204 8839
Hours: Mon-Fri, 9:00-18:00 China Standard Time (UTC+8)
Business Address
TheFuMaster
5th Floor, Guoheng Technology Building
No. 108 Tuanjie Road, Pukou District
Nanjing, Jiangsu 210000
China