Need help?
Frequently Asked Questions
Order
Yes — The Fu Master ships globally. Wherever you are, your piece will find its way to you.
Standard shipping typically takes 7–20 business days. If you need your order sooner, express shipping (DHL / FedEx / UPS) is available at checkout and takes 5–10 business days. Delivery times are estimates and may vary due to customs clearance, local holidays, or carrier delays.
We process orders quickly, so please contact us within 12 hours of placing your order if you need to make changes. After that, we may not be able to modify it before it ships.
We process orders quickly, so please contact us within 2 hours of placing your order if you need to make any changes to your shipping address or order details. After that, we may not be able to modify it before it ships.
RETURNS & REFUNDS
We accept returns within 30 days of delivery, provided the item is unworn and in its original condition. Please contact us before sending anything back.
We're sorry to hear that. Please email us at service@thefumaster.com with a photo of the item and your order number within 7 days of receiving it. We'll arrange a replacement or full refund — no hassle.
If the item is defective or we made an error, we cover return shipping. For change-of-mind returns, return shipping is the customer's responsibility.
PRODUCT
Our pieces are made with natural gemstones and crystals, 925 sterling silver, 18K gold-plated accents, and hand-knotted red string. Each material is chosen intentionally for its energetic properties and durability.
Yes. All our gemstones and crystals are natural, which means slight variations in color, texture, and pattern are completely normal — and part of what makes each piece uniquely yours.
- Avoid prolonged contact with water, perfume, or chemicals
- Remove before sleeping or exercising
- Store in a dry place, ideally in the pouch it came in
SPIRITUAL PRACTICE
In Chinese culture, 福 (Fú) represents fortune, blessings, and good luck — one of the most cherished concepts passed down through generations. At The Fu Master, every piece is designed to carry that energy with you, wherever life takes you.
Trust your instincts — the right piece often chooses you. That said, if you'd like guidance, our Zodiac Finder can help you find pieces aligned with your sign, or browse by intention through our Energy collections — whether you're seeking protection, wealth, love, or clarity.
We recommend a simple intention-setting ritual when you first receive your jewelry. Visit our Ritual Guide for a step-by-step guide on how to cleanse, activate, and bond with your new piece.
OTHER
All orders are charged in USD. Your bank or card provider will automatically convert to your local currency at the current exchange rate.
You can reach us at service@thefumaster.com. We typically respond within 24 hours.

